No unfortunately, acquiring a tracking number in Canada costs too much money. It would almost double the cost of shipping or you can send us an email to: sales@secretsandsymbols.com

If your question wasn't answered through the FAQ's, feel free to send an email to help@secretsandsymbols.com

All orders are shipped within 7 business days from time of order and will be directly from Quebec, Canada.

If you haven't received your items and it's been longer than what is indicated, please send an email to help@secretsandsymbols.com and we will be sure to sort this out for you.

Secrets & Symbols accepts PayPal in addition to the following credit cards: American Express, MasterCard, Visa.

For American Express, Visa, etc. gift cards are NOT accepted.

If you use your debit card to pay for your order, please keep in mind that items are billed when they shipped and funds must be available in your account at that time.

The charge for your order will appear on your credit card bill as Hopeful Tragedy Records.

The cost of shipping is determined by a shipping calculator that is built into the site. The cost is based on the total weight of all the items being purchased and the current rates of the Canadian Postal Services. The total will be given to you after you enter your billing information and you will have the chance to review and confirm the order's total cost. Any other import taxes and fees that are imposed on international orders are completely dependent on the country that you are ordering from. If you are ordering from outside of Canada, the best way to find out if you will be charged any import fees is to contact your local postal service.

Shipments to addresses within the United States are sent by UPS or United States Postal Service First Class Mail depending on weight and usually take 7 to 10 business days to arrive. International shipments including Canada and Mexico are sent by United States Postal Service Economy and usually take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10 to 14 days depending upon the customs laws in your country. Therefore, it is best to allow for 4 to 5 weeks for delivery.

If you select Rush Delivery for shipments within the United States, any instock catalog item will shipped to you to arrive the second day after your order is processed and fulfilled. For most Rush Delivery orders, this means arrival on the third day after the order was placed. Rush Delivery is NOT available for P.O. Boxes. You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse; therefore you may receive several shipments for a single order.

A Note To Canadian And International Customers
If you order products for delivery to a shipping address outside The United States, you will be responsible for any and all import taxes, tariffs and duties which may be imposed upon by your Customs, Government or Other Authority on any parcel we send to you.

Secrets & Symbols processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to: sales@secretsandsymbols.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

Secrets & Symbols will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you want to receive these special offers, please make sure to check the boxes that read: "Discounts", "New Arrivals" and "Contests", which is located at the bottom of the page where you fill in your shipping and billing information at time of registration. If for some reason you forget to do this, you can easily add your email to the newsletters by updating your profile info, or remove yourself from this mailing list by sending an e-mail to: noreply@secretsandsymbols.com

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. In either case, absolutely no COD returns will be accepted.

Phone:
450-985-0510

Address:
51 Guevremont
Varennes, Qc
Canada
J3x 1R2

If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.

Please provide us with the following information:

• Your home address
• Your phone number
• Order confirmation number
• What you are returning and why
• How you would like us to handle your return or exchange

Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Once your return item has been received by us, we will credit you accordingly. No shipping fees will be credited for we have paid them to send the package to you.

All of the shirts that we sell are sweatshop free and American made. At least, that's what American Apparel told us.