You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your emails at the following address: help@secretsandsymbols.com

We are very sensitive to your concerns regarding the security of using your credit cards to purchase products over the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it very difficult for someone to steal your credit card information. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.

1. When you find an item you want to buy, just click on the “Buy Now” button. It will automatically be placed in your shopping cart.

2. To remove an item from your shopping cart, simply click on the "remove" check box for all items you want deleted from your cart and click the "update" button.

3. To change the size or format of the product you wish to purchase, select the desired configuration from the drop down list box and click on the "update" button. Note: Most browsers will automatically update your cart when you select a different configuration.

4. When you have all of the products you want to purchase in your shopping cart, simply click on the "Proceed To Checkout" button to update your order and continue through the checkout process.

5. You will be then be asked to provide billing and shipping address information in order to complete the purchase.

6. Important Note: The address information you provide for the Billing Address MUST exactly match the billing address on your credit card statement. Inaccurate address information may delay the shipment of your order.

Secrets & Symbols Store accepts in addition to the following credit cards: American Express, MasterCard, Visa, Discover, Diners Club, and JCB.

For American Express, Visa, etc. gift cards are NOT accepted.

If you use your debit card to pay for your order, please keep in mind that items are billed when they shipped and funds must be available in your account at that time.

The charge for your order will appear on your credit card bill as Secrets & Symbols Online Store.

Most items in Secrets & Symbols stores, outside of recorded music CDs, DVD or vinyl, are available for shipping internationally. Shipping charges for US, Canada, and International deliveries are listed below. There are different rates for Music ONLY orders. If your order contains both music and merchandise the merchandise rates will apply.

• Items noted with an asterisk have special shipping and handling rates applied

Shipments to addresses within the United States are sent by UPS or United States Postal Service First Class Mail depending on weight and usually take 7 to 10 business days to arrive. International shipments including Canada and Mexico are sent by United States Postal Service Economy and usually take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10 to 14 days depending upon the customs laws in your country. Therefore, it is best to allow for 4 to 5 weeks for delivery.

If you select Rush Delivery for shipments within the United States, any in-stock catalog item will shipped to you to arrive the second day after your order is processed and fulfilled. For most Rush Delivery orders, this means arrival on the third day after the order was placed. Rush Delivery is NOT available to PO Boxes. You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse; therefore you may receive several shipments for a single order.

No taxes fee will be added from Secrets & Symbols on the listed prices. If you order products for delivery to a shipping address outside Canada, you will be responsible for any and all import taxes, tariffs and duties which may be imposed upon by your Customs or Government or Other Authority upon any parcel we send to you.

Upon completing your order you will receive an order confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.

Your order of in stock merchandise will generally arrive in 7 to 10 days, unless you have selected RUSH delivery. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. Your credit card will not be charged until the product is shipped. Orders received over the weekend and on holidays will be processed the following business day. If you are paying via , the funds will be deducted from your account when you place your order. This is a policy.

Secrets & Symbols processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to: sales@secretsandsymbols.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

Send us an email to sales@secretsandsymbols.com

Secrets & Symbols will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you don't want to receive these special offers, please make sure to uncheck the box that reads: "Check this box if you want to receive special Secrets & Symbols / Hopeful Tragedy Records promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing information. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to: sales@secretsandsymbols.com

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. In either case, absolutely no COD returns will be accepted.

If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.

Please provide us with the following information:

• Your mailing address
• Your phone number
• Order confirmation number
• What you are returning and why
• How you would like us to handle your return or exchange

Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance. We also suggest you email Secrets & Symbols Store before sending any items back. Please, contact to us for any unsatisfied circumstances:

Once your return has been received by us, we will credit your credit card accordingly.